Shipping / Pick Up / Returns
Ready made items will be shipped out within 3 business days either by Priority Mail or Flat Rate Shipping. Any custom orders will require up to 7 business days before shipping due to the nature of being a custom order. All custom orders will have a proof (mock-up) sent before the item is physically created for you to verify layout & spelling.
Shipping will be based on the actual shipping weight. Any overage you paid will be refunded after the package has been delivered.
Pick Up Service
If you are local to Jenny, pick up is available.
Pick up is the preferred shipping option for any paint party signs ordered.
For ready made or custom orders, please wait for an email confirming the pick up time.
Return & Exchange Policy
Ready made items are available for return within 7 days after delivery as long as the items are in the same condition as they were sent. Return shipping is the responsibility of the buyer. You will need to contact Jenny before sending any returns back for refund.
Custom orders are not available for returns. All custom orders will have a proof (mock-up) sent for verification that everything is designed & spelled correctly.